Returns & Exchange Policy
We make every attempt to represent our products accurately and want our customers to be happy with their purchase.
We understand, though, that in some cases customers may request a return.
Though we do not offer refunds, Customers may exchange UNUSED ITEMS IN THE ORIGINAL PACKAGING within 5 business days of receiving their order.
That means you can only return it in the exact condition as it was received. If you try on, cut or modify the lace, apply the items, color, style, comb, wash, use or alter any part of the item, we will not honor an exchange or offer store credit.
Please understand that these policies are necessary health precautions and we will adhere strictly to them.
Once we validate your return, stock wigs may be exchanged for another stock wig or for a custom made wig (of equal or lesser value) & is subject to a 15% re-stocking fee.
All approved returns will be subject to a 15% restocking fee to cover shipping charges.
Custom Made Wigs may not be returned at all.
We reserve the right to refuse exchanges if our return policy conditions are not met.
There are no exchanges on Sale, Closeout, Discontinued or Clearance items.
All exchanges have to be pre-authorized and multiple exchanges are not allowed.
Any un-authorized returns will be refused and returned to customer at the customer's expense.
If you need an exchange, contact us and we will issue an exchange authorization number (RA#). No exchanges will be accepted without a RA #.
All shipping and handling charges are also non-refundable. If a customer has qualified for a product exchange,RealHairByLAdyJ.com will pay the cost of shipping the exchanged item.
However, we will not pay for return shipping, nor refund the original shipping charges if a customer is unhappy with the merchandise.
It is the customer's responsibility to properly package and to insure items so that they are received by us in good condition.
Customers are responsible for filing claims with the courier you use in case of loss or damage. If the returned item is unsuitable for re-stocking, it will be returned to the customer at the customer's expense.
All policies apply to products purchased at RealHairByLadyJ.com. We will not honor exchanges for our items purchased from any other source.
Real Hair By Lady J
556 Northside Drive SW
Atlanta Ga 30310